Privacy Policy

1. Introduction

Formgrid ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using Formgrid, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Profile information (optional profile details)
• Form data and submissions processed through your forms
• Payment information (processed securely through our payment provider)
• Support communications and feedback

2.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

• Log data (IP address, browser type, access times, pages viewed)
• Device information (device type, operating system)
• Usage data (features used, form submissions processed)
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process and manage your account and subscriptions
• Send you service-related notifications and updates
• Respond to your comments, questions, and support requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your data is stored on secure servers and encrypted in transit using SSL/TLS. We retain your information for as long as your account is active or as needed to provide you with our services.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information:

• Service Providers: With trusted third-party service providers who assist us in operating our Service (e.g., payment processors, email services, hosting providers)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• With Your Consent: When you explicitly authorize us to share your information
• Integration Partners: When you configure integrations (e.g., Slack, Zapier), data is shared according to your integration settings

6. Form Submission Data

Form submissions processed through your forms are stored securely and are accessible only to you and authorized users of your account. We process this data on your behalf as a data processor. You are responsible for ensuring compliance with applicable data protection laws regarding the data you collect through your forms.

You may export, delete, or manage form submission data through your dashboard. We retain form submissions according to your account settings and subscription plan.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that are stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

We use cookies for authentication, session management, preferences, and analytics. We do not use cookies for advertising or tracking across websites.

8. Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications (account-related emails will still be sent)
• Account Closure: Delete your account and associated data

To exercise these rights, please contact us through our support channels or your account settings.

9. Children's Privacy

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure your data is protected in accordance with this Privacy Policy.

11. Self-Hosting and Data Control

Formgrid is open source and can be self-hosted. When you self-host Formgrid, you have complete control over your data and are responsible for its security and compliance with applicable laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us through our support channels or visit our GitHub repository.